Return & Refund Policy

Effective Date: July 31, 2026

At ScenZ Perfumes, customer satisfaction is important to us. Due to the nature of fragrance products and hygiene standards, perfumes are generally not eligible for return or exchange once they have been opened or used.

Please read our Return & Refund Policy carefully before placing an order.

Eligible Returns

A return, replacement, or refund request may be approved only under the following circumstances:

• You receive a damaged product.

• You receive the wrong product.

• An item is missing from your order.

All requests are subject to verification by our support team.

Reporting an Issue

If you experience any of the above issues, please contact us within 48 hours of receiving your order.

Kindly provide the following information:

• Order Number

• Photos of the product

• Photos of the outer package and shipping label

• A brief description of the issue

Our team will review your request and respond as soon as possible.

Refunds

If your refund request is approved:

• The refund will be processed to your original payment method.

• Refunds are typically completed within 5–10 business days, depending on your bank or payment service provider.

• Shipping charges (if any) are generally non-refundable unless the error was on our part.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened perfume bottles

• Used or partially used products

• Products damaged due to misuse, improper handling, or negligence

• Gift Cards (if applicable)

Policy Rights

ScenZ Perfumes reserves the right to reject any return, replacement, or refund request that does not meet the conditions outlined in this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

ScenZ Perfumes

Near Limda Chowk, Opposite Bhadrakali Temple, Porbandar, Gujarat, India

Phone: +91 63566 15666 / +91 82006 50563

Email: care@scenz.in